Site Reliability Engineering (SRE) is a set of practices and principles introduced by Google to maintain and operate large-scale, reliable software systems. SRE blends aspects of software engineering with IT operations to create scalable and highly reliable systems.
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Reliability: SRE emphasizes the importance of reliability as a fundamental aspect of software systems. Reliability is defined in terms of service level objectives (SLOs), which specify the level of availability, latency, or other key performance indicators that a service should meet.
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Automation: SRE relies heavily on automation to manage and operate systems at scale. Automation reduces manual intervention, minimizes human error, and improves efficiency. Tasks such as deployment, monitoring, incident response, and capacity planning are automated wherever possible.
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Monitoring and Alerting: SRE teams implement robust monitoring and alerting systems to detect and respond to issues proactively. Monitoring tools collect metrics and telemetry data from various components of the system, while alerting mechanisms notify teams of any anomalies or incidents that require attention.
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Incident Management: SRE teams have well-defined processes for managing incidents when they occur. Incident management involves rapid detection, diagnosis, mitigation, and resolution of issues to minimize impact on users and services. SREs follow incident response playbooks and participate in postmortem reviews to learn from incidents and prevent recurrence.
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Capacity Planning: SRE includes capacity planning to ensure that systems have sufficient resources to handle current and anticipated future loads. Capacity planning involves forecasting demand, analyzing performance metrics, and provisioning resources accordingly to maintain service reliability and performance.
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Change Management: SRE teams implement change management processes to control the introduction of changes into production environments. Changes are typically rolled out gradually using techniques such as canary deployments or feature flags to minimize the risk of disruptions.
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Service Level Objectives (SLOs) and Error Budgets: SRE uses SLOs to define the acceptable level of service that a system should provide. Error budgets are derived from SLOs and represent the allowable amount of downtime or errors that a service can experience within a given time frame. Error budgets enable teams to balance the need for innovation and rapid development with the requirement for reliability.
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Continuous Improvement: SRE fosters a culture of continuous improvement, where teams regularly review and refine processes, tools, and systems to optimize reliability and efficiency. Continuous improvement involves monitoring key performance indicators (KPIs), conducting blameless postmortems, and implementing remediation actions to address root causes of issues.
Overall, Site Reliability Engineering aims to build and maintain resilient, scalable, and efficient systems that meet the reliability requirements of users and business stakeholders. By combining software engineering practices with operational excellence, SRE enables organizations to deliver reliable services and achieve high levels of customer satisfaction